Terms and Conditions

1. Introduction
These Terms and Conditions ("Agreement") govern the provision of services by Lumenoid Studios ("Company," "we," "us," or "our") exclusively for digital products and services to our clients ("Client," "you," or "your"). By engaging our services, you acknowledge and agree that these terms are final, non-negotiable, and designed to protect the Company’s interests at all times.

2. Services
Our offerings are strictly limited to digital products and services, including but not limited to:

• Web Development: Custom digital solutions, website design, and development.
• Automation Services: Implementation of digital automation to streamline business operations.
• Digital Marketing: Comprehensive strategies including social media management, SEO, content creation, and online advertising.

3. Payment Terms

• Advance Payment: A non-refundable deposit of 50% of the total project cost is required before commencement. This deposit is non-returnable under any circumstances and secures your project in our development schedule.
• Milestone Payments:
  • First Preview: An additional 25% is due upon presentation of the initial digital design or prototype.
  • Final Delivery: The remaining 25% is due upon project completion and prior to the transfer of any digital deliverables.
• Recurring Services Payment: For ongoing services such as digital marketing or automation, a minimum commitment of six (6) months is required, with payments made quarterly in advance.
• Late Payments: All invoices are due immediately upon receipt. A late fee of 1.5% per month will be imposed on any overdue balances, without prejudice to the Company’s right to suspend or terminate services.

4. Refund Policy
All payments made to Lumenoid Studios are strictly non-refundable. Once work has commenced, no portion of any payment, including the initial deposit, shall be returned under any circumstances.

5. Client Responsibilities

• Provision of Materials: You are obligated to supply all necessary content, resources, and feedback within the timeframes specified by the Company. Failure to do so may result in project delays or termination, for which the Company bears no liability.
• Approval and Feedback: Timely and unequivocal approval or rejection of deliverables is required. Delays or failure to provide feedback shall be deemed as acceptance of the work as delivered.

6. Project Timeline and Delays

• Standard Timeline: Projects will be delivered within the timeframe specified in the project proposal, subject to prompt cooperation from the Client.
• Client-Induced Delays: Should you cause delays beyond six (6) months, the Company reserves the absolute right to revise project scope, reschedule delivery dates, and adjust costs without further obligation.
• Extended Timelines: Projects delayed beyond one year due to client inaction will be subject to a complete reassessment of scope and cost, at the sole discretion of the Company.

7. Revisions and Additional Costs

• Included Revisions: A limited number of digital revision rounds are included in the project proposal. Additional revisions shall incur extra charges, as determined solely by the Company.
• Post-Completion Changes: Any request for changes or adjustments after project approval will be subject to additional fees and will be handled at the Company’s discretion.

8. Scope Changes
Any modification or expansion of the originally agreed project scope must be requested in writing. The Company will provide a revised estimate, and any work commenced without a signed amendment shall be deemed accepted under the terms herein.

9. Recurring Services Commitment
Digital marketing and automation services require a minimum commitment of six (6) months. The Client acknowledges that digital strategies require time to yield measurable results, and early termination will not entitle the Client to a refund of any payments made.

10. Data Collection and Usage
The Company may collect and utilize data related to your digital project solely for internal purposes, including service improvement and case study development. All sensitive information is handled strictly in accordance with our Privacy Policy. The Company retains the exclusive right to determine how data is used.

11. Confidentiality
Both parties agree to maintain strict confidentiality regarding all proprietary information exchanged. Disclosure to any third party without explicit written consent from the Company is strictly prohibited.

12. Intellectual Property Rights and Proprietary Code

• Client Materials: You retain ownership of content and materials provided to us.
• Developed Materials: Upon full payment, you are granted a non-exclusive, non-transferable license to use the digital deliverables solely for their intended purpose.
• Proprietary Code and Third-Party Components: All proprietary code, plugins, and third-party components incorporated into the project remain the exclusive property of Lumenoid Studios or their respective third-party owners. No ownership rights or additional licenses are transferred to the Client beyond the usage rights granted herein.

13. Limitation of Liability
Under no circumstances shall Lumenoid Studios be liable for any indirect, incidental, punitive, or consequential damages arising from the use or inability to use our digital products or services. Our total liability, if any, shall in no event exceed the total amount paid by you for the services rendered.

14. SEO and Social Media Marketing Limitations

• The Client acknowledges and agrees that:

  • The performance of SEO and social media strategies is subject to external factors beyond the Company’s control, including but not limited to algorithm changes, market competition, and industry trends.
  • The Company makes no guarantees regarding specific outcomes or immediate results. SEO and social media growth typically require consistent effort over an extended period to generate measurable improvements.
  • Long-term engagement increases the likelihood of sustained success, but no specific performance targets are assur

15. Termination
The Company may terminate this Agreement immediately upon written notice if the Client breaches any material term, fails to remedy such breach within fourteen (14) days, or if the Client’s actions impede the project’s progress. In the event of termination, you are obligated to pay for all work completed to date, and the Company shall have no further obligations to deliver digital products.

16. Governing Law and Dispute Resolution
This Agreement shall be governed exclusively by the laws of India. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam. The Client irrevocably submits to the personal jurisdiction of such courts.

17. Amendments
Lumenoid Studios reserves the unilateral right to amend, modify, or update these Terms and Conditions at any time without prior notice. Continued engagement of our services constitutes your acceptance of any changes made.

18. Severability
Should any provision of this Agreement be found invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.

19. Force Majeure
Lumenoid Studios shall not be liable for any delays or failures in performance due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, or any other events deemed as force majeure.

20. Acceptance
By engaging our services, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions, which are designed to protect and favor Lumenoid Studios in all respects.

For any questions or clarifications regarding this Agreement, please contact us at info[at] lumenoidstudios [dot] com.